Could you send over a quick video showing your laser module getting stuck when you try to move it manually? That kind of sudden stop isn’t normal and seeing it in action will help us troubleshoot more precisely.
Just a short clip is perfect—whatever helps us catch the moment it locks up. We’ll get to the bottom of this together
Beyond frustrated - this is a BRAND NEW machine with one job. I want a replacement ASAP by Monday!
Oh no—I hear you loud and clear, and I’m so sorry this brand-new machine is giving you grief right out of the gate. That’s absolutely not the experience you should be having, especially when it’s got one job to do.
I did what I can do to help you troubleshoot it. This time, you need to contact the Contact Us – HTVRONT. Hope you got it replaced soon!
@Stephanie_Reller I’m sorry you had that experience. I’m sure the support team will give you a solution soon.
Thank you @rinsky for your care towards any fellow crafter needing help. You’re a treasure.
Bienvenida @Maria_Velasquez!!
La iEngraver aún no la tiene nadie por aquí. Mientras las adminstradoras te dicen algo, puedes ganar algo de tiempo describiendo tu problema. Has abierto este hilo en la sección Software, es un problema de software? qué le pasa?
Welcome @Maria_Velasquez!!
No one here has the iEngraver yet. While the admins get back to you, you can save some time by describing your issue.
You opened this thread in the Software section, is it a software problem? What’s going on?
you can reach out to Support, they are a agreat help
one way is on the main website.…
or contact support from here LOKLiK ideaStudio
I think iEngraver has its own software xddd
Ok thanks @redhada I wonder if they have a support button in that software somewhere?
Any time, Donna! I guess they do.
Yes I would contact support to get the help you need.
I would have an explanation of your problem and what you have tried to do for troubleshooting to speed up the process.
Hopefully your problem gets resolved quickly.
LOKLiK iEngrave can be used with Light burn and also LOKLiK Idea Studio app
hablas español ¿?
comunicate con soporte y asi le described tu problema pefo hazlo en ingles o traducelo aqui somo pocos los que hablamos español
Sí claro, soy española xdd
cool 
habemos pocos aca que hablamos español
